Terms of service

These Terms of Service govern your use of Hayawanati and any purchases you make through this website. By placing an order or using this site, you agree to these terms. Please read them before making a purchase.

Last updated: June 2025

Store operator

Hayawanati is operated by:
Hayawanati
Weißenburgstraße 41A
97082 Würzburg
Germany
Phone: +49 15238985083
Legal contact: support@hayawanati.com

Online retail / Versand- und Internethandel. Gewerbe angemeldet in Würzburg, Deutschland. VAT ID: DE461873568.

Eligibility

You must be at least 18 years old, or the legal age of majority in your country, to make a purchase on this website. By placing an order, you confirm that you meet this requirement and that the information you provide is accurate and complete.

How orders work

When you place an order, you are making an offer to purchase the selected products. We confirm acceptance of your order by sending a confirmation email. A binding contract is formed when we send that confirmation. We reserve the right to decline or cancel an order if products are unavailable, pricing errors occur, or we suspect fraudulent activity.

Prices, payment, and taxes

All prices are displayed in the currency available at checkout. Prices include applicable taxes where required by law, or taxes are shown separately at checkout. Payment is processed securely through our checkout providers (e.g., Shopify Payments, PayPal, credit/debit cards). For deliveries outside the European Union, local customs duties, import taxes, or other government fees may apply and are your responsibility, as described in our Shipping Policy.

Products and availability

We make reasonable efforts to present product information accurately, including descriptions, images, and specifications. However, colours, packaging, or minor details may vary slightly from what is shown on screen. Product availability is not guaranteed — if an item becomes unavailable after you order, we will contact you promptly to offer a cancellation and full refund, or an alternative if available.

Shipping and delivery

Shipping and delivery are handled according to our Shipping Policy, which includes estimated delivery times, shipping costs, and supported destinations.

Right of withdrawal (EU consumers)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. To exercise this right, contact us at support@hayawanati.com with a clear statement of your decision to withdraw. We will then provide instructions for returning the goods. Further details, including conditions and exceptions, are set out in our Return & Refund Policy.

Returns and refunds

Returns and refunds are handled according to our Return & Refund Policy. This includes information about return eligibility, the return process, refund timelines, and how we handle damaged or defective items.

Intellectual property

All content on this website — including the Hayawanati name, logo, branding, product descriptions, images, and page designs — is owned by Hayawanati or used with permission. You may not copy, reproduce, distribute, or use any content from this site without prior written permission, except for personal, non-commercial use such as viewing or printing a page for your own reference.

Your responsibilities

When using this website, you agree to:

  • Provide accurate and truthful information when placing orders or contacting us
  • Use the site only for lawful purposes
  • Not attempt to gain unauthorized access to any part of the website, its servers, or any connected systems
  • Not interfere with the proper functioning of the website

We reserve the right to restrict or terminate access for users who violate these terms.

Limitation of liability

We operate this store with reasonable care. However, to the extent permitted by applicable law:

  • We are not liable for indirect, incidental, or consequential damages (such as lost profits or data) arising from use of this website or the purchase of products.
  • Our total liability for any claim related to a purchase is limited to the amount you paid for the product in question.
  • This limitation does not affect your mandatory consumer rights under applicable law, including rights under EU consumer protection legislation.

Governing law and jurisdiction

These terms are governed by the laws of the Federal Republic of Germany. If you are a consumer in the EU, you also benefit from mandatory consumer protection provisions of your country of residence. Any disputes arising from these terms will be subject to the jurisdiction of the courts in Würzburg, Germany, unless mandatory law provides otherwise.

The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr. We are not obligated and not willing to participate in dispute resolution proceedings before a consumer arbitration body.

Changes to these terms

We may update these Terms of Service when our store, policies, or legal requirements change. The current version is always available on this page with the date of the last update. If we make significant changes, we may notify you via email or a notice on the website.

Contact

For questions about these terms or your order:
Email: support@hayawanati.com
Hours: Monday–Friday, 9:00 AM–5:00 PM Germany time
Or use our Contact page.