Frequently asked questions

When will my order arrive?

Orders are usually delivered within 3–15 business days, depending on your region and the shipping option shown at checkout.

Can I return my order?

Yes. Contact us within 14 days after delivery as long as the item is unused and in its original condition. See our Return & Refund Policy for details.

How can I track my order?

You will receive tracking details by email when available after your order is prepared.

Can I edit my order after payment?

Contact us as soon as possible before shipping starts. We will try to help if the order has not yet been prepared.

What payment methods do you accept?

We accept major cards and other payment methods shown at checkout (for example Visa, Mastercard, PayPal, Apple Pay, and Google Pay where available).

How can I track my shipment?

When tracking is available, you will receive a link by email after your order ships.

Do you ship internationally?

We ship to destinations available at checkout. If your country is not listed, we cannot ship there yet.

Who operates this store?

Hayawanati is operated by Hayawanati, Würzburg, Germany.

How do I contact support?

Email support@hayawanati.com or use our Contact page.

How do you protect my data?

We follow industry-standard practices. See our Privacy Policy for details and your rights.

Are opened or sealed products returnable?

Opened sealed goods, hygiene products, personal-care items, or products that have been opened after delivery may not be accepted unless the item is faulty, damaged, or incorrect.

Do you offer multilingual support?

Our storefront is available in multiple languages. Support is provided in English; we aim to help with other languages when possible.