Help
Good questions. Clear answers.
Here are the things people often want to know before ordering. If you still need a hand, we're easy to reach.
Delivery & orders
When will my order arrive?
To United States: 1–3 business days processing, then 7–15 business days in transit. Estimates, not guaranteed dates.
How can I track my order?
Use our tracking page with your order number and email or phone number, or a tracking number. We'll also email a tracking link once your order ships. If you haven't received tracking details within 5 business days of ordering, contact us.
Can I change my order or address?
Contact us as soon as possible. We can only change an address before the order ships, and we'll confirm whether other changes are still possible.
Can I cancel an order?
Contact us as soon as possible to request cancellation of an unfulfilled item. We’ll check its status and confirm whether cancellation is still possible. After shipping, follow the return process. See our policy for exclusions and mandatory rights.
Do you ship to my country?
Standard shipping is free to supported destinations. Check the country list in our shipping policy. Orders outside the EU may incur local customs charges.
Returns & refunds
How do I request a return?
Request a return within 14 days of delivery. Start a chat or contact us for help with your request. Standard eligible returns have a €4 return-label fee; there is no restocking fee. Check the return policy for conditions and statutory rights.
For returns, sign in with the code sent to your email. No password needed.
What if an item arrives damaged or incorrect?
Contact us promptly with your order number, a short description, and clear photos. We’ll help arrange a suitable solution. You won't pay return shipping for eligible faulty, damaged, or incorrect items.
Can I return an opened item?
It depends on the item and its condition. Opened sealed hygiene products, used personal-care items, and personalized products have specific restrictions. These do not limit mandatory rights for faulty goods. Please check the return policy or ask us before sending anything back.
Payments & support
Which payment methods can I use?
The available payment methods are shown at checkout. You can also see the payment icons at the bottom of the store.
Who runs Hayawanati?
Hayawanati operates this online store. Our business address and contact details are available in the legal notice.
How can I get in touch?
Start a chat using the “Chat with us” button. We usually reply within one business day. Other contact details are available in our legal notice.
Can I browse in another language?
Yes. Use the language selector at the bottom of the page to browse in English, Arabic, German, Spanish or French.
Where can I read about my personal data?
Our Privacy Policy explains how personal data is collected and used, along with your choices and rights.
What do the product reviews represent?
Reviews are feedback about the product. Some may be imported from other shops; their source labels remain visible in the full reviews. They aren't all reviews of our store's delivery or service.