Preguntas frecuentes
Quick answers to the most common questions from our customers.
When will my order arrive?
Los pedidos suelen entregarse en un plazo de 7 a 21 días hábiles, dependiendo de tu ubicación y del transportista.
Can I return my order?
Yes. Contact us within 14 days after delivery as long as the item is unused and in its original condition. See our Return & Refund Policy for details.
¿Cómo elijo la talla correcta?
You will receive tracking details by email when available after your order is prepared.
¿Son auténticos tus productos?
Sí, todos los productos son auténticos y provienen de proveedores de confianza.
¿Ofrecen pago contra reembolso?
We accept major cards and other payment methods shown at checkout (for example Visa, Mastercard, PayPal, Apple Pay, and Google Pay where available).
¿Cómo puedo rastrear mi pedido?
When tracking is available, you will receive a link by email after your order ships.
Do you ship internationally?
We ship to destinations available at checkout. If your country is not listed, we cannot ship there yet.
¿Cómo elijo la comida para mascotas con alergias?
Hayawanati is operated by Hayawanati, Würzburg, Germany.
¿Realizan promociones periódicas?
Email support@hayawanati.com or use our Contact page.
¿Puedo comprar al por mayor?
We follow industry-standard practices. See our Privacy Policy for details and your rights.
¿Cómo protegen mis datos?
Opened sealed goods, hygiene products, personal-care items, or products that have been opened after delivery may not be accepted unless the item is faulty, damaged, or incorrect.
Do you offer multilingual support?
Our storefront is available in multiple languages. Support is provided in English; we aim to help with other languages when possible.