Questions fréquemment posées

Quand ma commande arrivera-t-elle ?

Les commandes sont généralement livrées dans un délai de livraison rapide, selon votre lieu de livraison et le transporteur.

Can I return my order?

Oui, dans un délai de 14 jours à condition que l'article soit dans son état d'origine.

How can I track my order?

Consultez le guide des tailles sur la page produit ou contactez-nous pour obtenir de l'aide.

Vos produits sont-ils authentiques ?

Contact us as soon as possible before shipping starts. We will try to help if the order has not yet been prepared.

Proposez-vous le paiement à la livraison ?

We accept major cards and other payment methods shown at checkout (for example Visa, Mastercard, PayPal, Apple Pay, and Google Pay where available).

Comment suivre ma commande ?

When tracking is available, you will receive a link by email after your order ships.

Do you ship internationally?

We ship to destinations available at checkout. If your country is not listed, we cannot ship there yet.

Who operates this store?

Hayawanati is operated by Hayawanati, Würzburg, Germany.

How do I contact support?

Oui, nous proposons des offres hebdomadaires et saisonnières sur certaines catégories.

How do you protect my data?

We follow industry-standard practices. See our Privacy Policy for details and your rights.

Are opened or sealed products returnable?

Opened sealed goods, hygiene products, personal-care items, or products that have been opened after delivery may not be accepted unless the item is faulty, damaged, or incorrect.

Do you offer multilingual support?

Our storefront is available in multiple languages. Support is provided in English; we aim to help with other languages when possible.