Häufig gestellte Fragen
Quick answers to the most common questions from our customers.
When will my order arrive?
Bestellungen werden in der Regel innerhalb von Schneller Versandn zugestellt, je nach Standort und Versanddienstleister.
Can I return my order?
Ja, innerhalb von 14 Tagen, solange sich der Artikel in seinem Originalzustand befindet.
How can I track my order?
Schauen Sie sich die Größentabelle auf der Produktseite an oder kontaktieren Sie uns für Hilfe.
Sind Ihre Produkte authentisch?
Contact us as soon as possible before shipping starts. We will try to help if the order has not yet been prepared.
What payment methods do you accept?
We accept major cards and other payment methods shown at checkout (for example Visa, Mastercard, PayPal, Apple Pay, and Google Pay where available).
Wie kann ich meine Bestellung verfolgen?
When tracking is available, you will receive a link by email after your order ships.
Do you ship internationally?
We ship to destinations available at checkout. If your country is not listed, we cannot ship there yet.
Wie wähle ich Futter für allergieempfindliche Haustiere?
Hayawanati is operated by Hayawanati, Würzburg, Germany.
How do I contact support?
Email support@hayawanati.com or use our Contact page.
How do you protect my data?
We follow industry-standard practices. See our Privacy Policy for details and your rights.
Wie schützen Sie meine Daten?
Opened sealed goods, hygiene products, personal-care items, or products that have been opened after delivery may not be accepted unless the item is faulty, damaged, or incorrect.
Do you offer multilingual support?
Our storefront is available in multiple languages. Support is provided in English; we aim to help with other languages when possible.